Simple is Often the Solution

During the past week we spoke to a couple of clients that were experiencing service issues with their system and in the end, both proved “Simple is often the Solution”. When it comes to technology, when a problem arises, we all have a tendency to look for a complicated, exotic solution. Doing this prevents us from looking for the simple solution. In the 1st case, the client’s system was completely dead. After a few questions, it was determined that the Bose console, which with that particular system was central to the entire system, was not powering up. Instead of assuming a defective console, we checked the power cord and discovered it had come unplugged during cleaning. Plugging it back in, solved the problem. In the 2nd case, the client’s system sounded, “gurgling” after a software update. As with all electronics, software updates don’t go exactly as planned and the system needs to be restarted to implement the update. In this case, after unplugging, waiting 60 seconds, plugging the system back, resolved the problem. In both cases, “Simple was the solution”.