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If you have a new Sonos system, chances are you may have a question or two about using the Sonos app after your installation. Now, getting help is easier than ever. Using FaceTime or another screen-sharing option, we can see exactly what you see on your phone and walk you through the Sonos app together. Instead of trying to explain what’s on your screen—or having us tell you which button we hope you’re looking at—we can guide you step by step. Whether you’re trying to group r

One of the convenient features available with many Sonos products is Sonos Voice Control, which allows you to control your Sonos system simply by saying, “Hey Sonos.” Several Sonos products have built-in microphones and support voice control, including the Sonos Arc Ultra, Beam (Gen 1 and Gen 2), Era 100, Era 300, Move, Move 2, Roam, Roam 2, and Sonos One (Gen 1 and Gen 2). One important exception is the Sonos One SL, which does not have a microphone and is not voice enabled.

One of the most common questions we hear during our in-home consultations is, "Should I choose the Sonos Beam or the Sonos Arc Ultra?" The answer depends on where the soundbar will be used. The Sonos Arc Ultra is Sonos' flagship soundbar and is our top recommendation for your primary TV viewing room or home theater. It delivers a larger, more immersive soundstage with greater clarity, deeper bass, and enhanced Dolby Atmos performance. The Sonos Beam, on the other hand, is an

One of the most common questions we hear from clients who are new to Sonos is, "Where's the Off button?" The answer is simple—there isn't one. Sonos speakers are designed to stay in a low-power standby mode whenever they're not in use. To stop music from playing, simply tap the Pause button for the room that's playing music. If you've grouped multiple rooms together, tap the Pause button for the entire group. Once paused, the music stops immediately, and the speaker automatic

For many of our clients who have upgraded their older Bose systems to Sonos, there is one simple issue that comes up quite often. A customer tries to group multiple rooms together, but the rooms never join the group. As a result, it may appear that the Sonos system is not working properly. In most cases, the solution is very simple. When grouping rooms in the Sonos app, you must tap the Apply button at the bottom of the screen after selecting the rooms you want to include. If

Many of our clients find themselves grouping the same rooms together when enjoying their favorite music. It might be the Kitchen and Great Room, or the Patio and Pool. If you’re creating the same groups over and over, Sonos makes it easy by allowing you to create a permanent group that you can start with a single tap. Here’s how to create a permanent group: Open the Sonos app and go to Settings Scroll down and select Groups Tap Create Group Name your group Select the rooms y

Clients often want to play the same music in multiple rooms at the same time. With the Sonos app, you can group rooms together easily—and even when rooms are grouped, you can still control the volume in each room independently. To create a temporary group: Tap the box with a small number next to the room that’s currently playing. This opens a screen showing all the rooms in your system. Tap the circle next to each room you want to add. A check mark will appear. Once you’ve se

One of the most common questions we hear from clients considering a new sound system is: “Will this help me hear my TV better?” The answer is sometimes, but it depends on the system. Many people assume the solution is simply turning up the volume, but volume doesn’t always improve clarity . In many cases, difficulty hearing TV dialogue is related to how certain sound frequencies are heard. When background music, sound effects, and dialogue all play together, the voices can g

This week’s question came from a client who said, “I love my Sonos system, but how do I make my own playlist in the Sonos app?” It’s a great question—because the Sonos app works a little differently than traditional music apps. Sonos doesn’t create playlists inside the app the way Spotify or Apple Music does. Instead, you can create what Sonos calls a Sonos Playlist, or you can play playlists that already exist in your streaming services. Here are the ways to build your own p

Ever notice that the dialogue on your TV doesn’t quite match the movement of people’s lips? You’re not alone! We’ve had a few clients...

Many homeowners who start with a Sonos soundbar quickly ask how to expand their system into a full home theater. Sonos makes this easy,...

Getting ready for a Sonos installation is simple, but a little preparation can make your appointment go smoothly and help ensure...

Absolutely! With a little planning, you can take your Sonos system from one home to another without losing your music services,...

If you’ve recently upgraded your Wi-Fi router or changed your network name or password, your Sonos system probably lost connection....

Keeping your Sonos system up to date is one of the easiest ways to ensure it continues running smoothly, securely, and with all the...

If your Sonos surround (rear) speakers are playing at a low level, there are a few common reasons—most often, the surround volume simply...

We often get calls from clients saying their Sonos system stopped working after setting up a new router. This is a common issue—and in...

This week, we received a call from a long-time client who had received an email from Sonos about recent improvements to the app. He asked...

Did you know that Sonos offers a trade-in program for select older Sonos products? This program allows you to upgrade your audio setup...

We often hear from clients who struggle to clearly hear vocals while watching TV. Many resort to raising the volume, which can annoy...