Just like many computer problems, simply re-setting your Soundtouch device may resolve your issue and it is a very simple process. With this simple system reset, you will not lose any saved information or settings. For Soundtouch 10, 20, and 30’s, just unplug the power cord, wait 30 seconds, and then re-connect the power cord. To re-set your Lifestyle console, turn the system off and hold the console power button until the console LED turns off. For SA-5 amplifiers, unplug the power cord, wait a full 60 seconds, then reconnect the power cord. If you have an older Bose SoundTouch® 120, 130, 220, 300 and 520 home theater systems, 1st, turn off the system. Once the system is off, disconnect the power cord for 30 seconds and then re-connect. If your system has a bass speaker, be sure to disconnect the power cord from the bass speaker as well.