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  • Writer's pictureCraig Whitaker

Got a new cable box and now we have no sound?


After the cable or satellite company installs a new box, there is a very common problem, great picture but no sound from your Bose Home Theater sound system. The conversation usually goes something like this, “the cable guy said it has a great picture, must be a sound problem, call your Bose guy”. The reason this happens is that the cable company most likely connected the new cable box directly to the TV, completely by passing the Bose system. To confirm this, depending on the age of your Bose system, try the radio or Soundtouch music. If you can hear the music, most likely the cable box is not connected to your Bose console. The fix is simple. Connect the HDMI cable from the output of the new cable/satellite box to an HDMI cable on your Bose console. Then, connect the HDMI cable from the Bose console TV Output to an HDMI input of your TV. Take note of what TV input you used and confirm the TV is set to that input source. If you aren’t a do-it yourself person, give us a call and we will schedule a service call for a tech to come out and reconnect your system. Please visit our website @ www.wbsouth.com.

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