One of the biggest service issues we have received over the years is the dreaded “I have upgraded my cable/satellite box and now I have no sound from my Bose system”. 99% of the time the cause and the solution is quite simple, the cable company has by-passed your Bose system and connected your new cable box directly to the TV. As a result, there is no audio signal connected to your Bose system. To verify this, simply trace the output cable from your cable box. If the cable is connected to your TV, disconnect this cable and connect to one of the inputs on your Bose console. Next, connect the video output from your Bose console to the TV input. Normally the cable company has left this cable connected to the Bose console and you may only need to connect the other end to the TV.

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