Recently had a client call and said they were getting a message “Can’t Find Speaker” or “Can’t Connect”. We determined that the client had changed the name of their Wi-Fi network and password. This was the cause of the problem since their Soundtouch devices now couldn’t find or connect to their Wi-Fi network. Should this happen to you, the solution is simple, go the Settings Tab on the Bose App and select “Add or Reconnect speaker”. From there, follow the on screen instructions and you should be up and running in no time.