As crazy as that sounds, we have had that happen to a couple of clients in the past. Whether your dog ate your remote, the remote is lost or no longer working, it’s best to order a remote replacement direct from Bose parts. You can reach Bose @ 877-633-4405. Many older remotes are still available. Before you call and you still have your remote, be sure to replace the batteries first. Please note, when you receive your new remote, you will need to program it to control 3rdparty devices. Please visit our website @ www.wbsouth.com